Returns and Refund Policy
This Returns and Refund Policy applies to purchases made through simplychicsale.com. We are committed to ensuring a smooth and transparent shopping experience, and we aim to make the return and refund process as straightforward as possible for our customers. Please read the following terms carefully before initiating a return request.
1. General Principles
We accept returns for eligible items in accordance with the conditions outlined below. All items must be returned in a condition that allows them to be resold. This generally means the products should be unworn, unused, unwashed, and in their original condition, including any packaging, tags, or protective materials that were included at the time of delivery.
We reserve the right to refuse returns that do not meet these conditions or that show signs of wear, damage, or alteration not caused during transit.
2. Eligible Items for Return
Most items available on simplychicsale.com are eligible for return unless otherwise specified on the product listing at the time of purchase. Some items may be excluded from returns due to hygiene, customization, or other product-specific considerations. These exclusions will always be clearly indicated on the relevant product page.
Customers are encouraged to review product descriptions carefully before completing a purchase to ensure awareness of any such limitations.
3. Return Process
To initiate a return, customers should follow the instructions provided in their order documentation or within their account area on simplychicsale.com. The return process generally involves the following steps:
- Submitting a return request through the designated return system or portal
- Receiving confirmation that the return request has been reviewed and approved
- Packaging the item securely to ensure it is protected during transit
- Sending the item back in accordance with the return instructions provided
Returned items must be packaged in a way that prevents damage during transportation. We recommend using protective packaging similar to the original packaging when possible.
4. Inspection and Approval
Once a returned item is received, it will undergo a standard inspection process. This inspection is carried out to verify that the item meets the eligibility conditions described above. If the item passes inspection, the refund process will be initiated.
If an item does not meet return conditions, the return may be declined. In such cases, customers may be notified of the outcome and, where applicable, the item may be returned to the customer.
5. Refunds
Approved refunds will be processed after the returned item has been inspected and confirmed as eligible. Refunds are issued using the original method of payment used at the time of purchase, where possible.
The refunded amount will reflect the value of the returned item as purchased. Any adjustments due to partial returns or items that are not returned in acceptable condition may be applied where necessary.
Please note that the timing of the refund appearing in your account may vary depending on the payment provider or financial institution involved.
6. Exchanges
At this time, exchanges are not guaranteed as a direct replacement process. Customers who wish to receive a different item are encouraged to complete a return and place a new order for the desired product separately, subject to availability.
7. Damaged or Incorrect Items
If an item is received in a damaged condition or if the wrong item has been delivered, customers should initiate a return request as soon as possible. Each case will be reviewed individually, and appropriate resolution options will be provided, which may include replacement or refund depending on the circumstances.
We recommend that customers inspect their order upon receipt to ensure accuracy and condition.
8. Customer Responsibility
Customers are responsible for ensuring that returned items are properly packaged and securely sent back. We cannot be held responsible for items lost or damaged during return transit due to insufficient packaging or improper handling.
9. Policy Updates
We reserve the right to update or modify this Returns and Refund Policy at any time without prior notice. Any changes will apply to orders placed after the updated policy becomes effective.